Service Manager, Tripod

Your role

As our Service Manager, your responsibilities include data-driven service analysis, improving software architecture visualization, and managing service integrations. You will play a key role in ensuring service reliability and performance by monitoring and optimizing SLI/SLO compliance. This role is ideal for someone who thrives in cross-functional collaboration, ensuring smooth operations while upholding efficiency, compliance, and performance standards.

Your Responsibilities:

Be operational-level stakeholder of service portfolio (eID onboarding services);
Ensure interoperability between services;
Conduct data-driven analysis using industry-leading analytics tools;
Collaborate with internal teams, external partners, and developers;
Maintain and optimize SLI/SLO agreements to ensure service reliability;
Manage software architecture visualization for clarity and efficiency;
Lead and coordinate implementation, integration, and migration projects.
Manage incident resolution and reporting, ensuring swift responses;
Act as the primary contact for service integrations and technical support.

What We Expect from You:

Technical background in engineering, administration, or analysis;
Expertise in microservices architecture, including APIs, REST protocol and system design;
Strong analytical mindset with a focus on technology and process efficiency;
Proficiency in analytics tools such as Splunk, ELK, Grafana or other similar;
Higher education in Computer Science, Information Technology, or a related field (or equivalent experience);
Experience with Atlassian tools (Jira, Confluence) for project management;
Understanding of compliance requirements in regulated environments;
Proven ability to lead integration, implementation, or migration projects;
Excellent communication skills to connect technical teams with business stakeholders.

Here is a glimpse of what we offer:

Stable organisation and friendly colleagues;
Great opportunities for professional development;
Hybrid work conditions and high-quality equipment of your own choosing;
Sport compensation and health insurance package;
33 days of vacation;
Fun team events;
Sick leave paid from the 1st day;
Personal learning and development budget;
Free parking or pedestrian bonus.

Why choose us?

Specializing in international e-identity solutions, we have more than 20 years of experience in providing strong authentication for millions of Europeans. Our work has impact and every employee plays an important role.

Growth – We focus on personal and professional growth and development.

Collaboration – We value open communication and solving problems together.

Resilience – We dare to try, focus on our strengths, and welcome challenges.

Balance – We have a flexible vacation policy because you're a human being not a human doing.

Fun – We find joy in everything, because we know how it enhances creativity.

What we do?

At SK ID Solutions, we specialize in providing secure and efficient e-identity and digital signing solutions to help businesses streamline their operations and build trust with their customers.

We are proud to say that our e-identity solutions, like Smart-ID, are now used by over 4 million people globally, earning us the respect and trust of more than a 1000 businesses worldwide.

Our commitment lies in providing trusted services and certified technology that help private and public organizations expand their reach into new markets and connect with millions of new customers.

If you're passionate about service management, technology, and seamless integrations, this is your opportunity to work on impactful projects that drive digital security forward.

Your questions will be answered by Senior Consultant Madis Bachmann.

madis.bachmann@tripod.ee
https://tripod.ee

Tripod's data protection principles can be found at

https://tripod.ee/privaatsuspoliitika/

Deadline for applications 4. June 2025